For what age group Toybox is designed?

We’ve made it super easy to start printing right away. We offer entertainment for the entire family. TOYBOX is suitable for everybody older than 5 years old. We always suggest to use of it by children under parental supervision.

Is Toybox safe for my kid?

Toybox uses non-toxic PLA, a biodegradable corn-based filament, which is designed specifically with younger builders in mind while skipping out on the potentially hazardous ingredients some other printers use. Also thanks to its magnetic bandable buildplate, you don’t need to use any sharp tools to remove items.

What is the shipping time?

We provide fast delivery for locations in Dubai. Orders placed before 13:00 are delivered on the same day. Orders placed after 13:00 are delivered the next day. Orders coming from other Emirates of UAE are delivered in 2-3 working days for most of the locations. You may check the table below to see the exception areas. Shipping duration for outside the UAE takes 3-7 business days depends on the local custom procedures. We care shipping orders as soon as possible and select the best partners to deliver your product safely and quickly. In case of need an expedited shipment, you can always e-mail us (info@toyboxuae.com) or text to our whatsapp customer support line (+971 50 386 9269).

What is the refund policy?

Printer Pack orders can be return for free within 3 days of delivery without giving any reason. Shipping costs are covered by Toybox. After 3 days, your product has to be determined to be materially defective during the 6-month Warranty Period to receive a return or refund. To learn more about our warranty policy refer to our terms of use page. Using Toybox is a remarkable experience and we encourage you to request an exchange before opting for a full refund. 

How's Toybox different to other 3D printers?

Toybox is designed from the ground up for entertainment and ease-of-use. We enable kids to 3D print their own toys by providing an intuitive interface and a rich selection of high quality toys and content. By giving children the ability to create their own toys on the fly, we enable them to create richer adventures and stories with their toys.

Can I upload my own models?

Yes. Toybox allows you to import models from the internet or even your own creations. You can import models in STL, OBJ, and gCode formats.

Am I locked into the Toybox system?

No. You can import models from other platforms, and you can also use other 1.75mm PLA filament. However, our Printer Food Rolls are Toybox's favorite, and we cannot guarantee that Toybox won't get sick from other rolls.

What printing materials does it use?

Our Printer Food rolls are with PLA. We only sell PLA rolls because it's non-toxic and compostable.

Can I plug the printer to my electricity outlet?

Yes, Toybox can be plugged into any plug that is within 100V-240V.

Can I only print things in the Toybox catalog?

No. The Creator Space is a suite of apps and tools that allow you to easily create your own inventions. You can also import models from the internet or even import models that you have created with a computer-aided design tool (CAD).

Can I print from my desktop or laptop?

Yes. You can print directly from our website www.make.toys/toys. Just make sure you log in to the same account your printer is connected to, or connect the printer to the account that you log into from the website.

Can I use Toybox as a normal 3D printer?

Yes. Toybox allows you to import models from the internet or even your own creations. You can import models in STL, OBJ, and gCode formats.

How can I import my own models?

You can import your own models by navigating to the Creator Space and hitting the import button.

What file formats are supported in the Creator Space?

The platform currently supports STL, OBJ, and gCode.

How many things can I print with one Printer Food roll?

This really depends on what you are printing. You can printer around 500 cat rings, or 8 full size action figures per roll. We recommend printing things in different colors to make it more fun.

How long does it take to print?

Printing time is completely dependent on the geometry of the model being printed. For example, a small ninja star could take less than 5 minutes because it's thin. On the other hand, larger models take longer. A Block Buddy could take up to 4 hours because it has a lot of different moving parts.